UCI Uphold complaint

DGPPG has received the following copy email from ‘Mr E’ and UCI letter from the Chair Irene Mungall dated Weds 28 April which says:  “Dear ‘Mr E.’  Re: Complaint regarding behaviour of board member of UCI.  Your complaint regarding the above has been upheld and the matter addressed.  Yours sincerely Irene Mungall  Chair UCI  Scottish Charity SCO 31853″ sic.      

Attention Ms Irene Mungall Chair UCI      Dear Ms Mungall.  I confirm the attached letter was delivered by recorded delivery this afternoon.  Thank you very much.    I am pleased to read that you have upheld my complaint about the action of UCI in relation to the unauthorised photography of a vulnerable adult without necessary written permission and the wide publication of this with his head ‘defaced’ in scribbled black felt tip. 

But unfortunately your letter does not detail the action you have taken, in particular the recall and confirmed destruction of the defaced UCI Annual Report 2009 plus the UCI ‘Audit’ of CIC and the action taken with regard to those responsible. 

Also there is no apology or explanation, which given the circumstances do you agree appears very curmudgeonly?  Indeed your letter is very abbreviated or curt and rather opaque, given the very sensitive subject matter. 

May I also point out and again complain formally that UCI has still not supplied a written copy of your complaints procedure and policy by email, as first requested some weeks ago.  Why has this not been sent long ago?   Also UCI has not corrected the latest dissembling ‘news’ statement on the UCI www site dated 23 April, after your earlier statement was shown to be factually misleading, because complaints had been received by UCI, contrary to what was written.  May we request that UCI either put up the whole truth as ‘news’ or omit any such statement entirely?  Not least because UCI has been unable to supply its written complaints procedure and policy.  Also we again ask why are all Trustees not listed on that site and, as a matter of routine, in your Annual Report?    

Finally concerning your UCI ‘headed paperwork’ as used for this letter.  As was pointed out in a much earlier email, the Scottish Charity No is not SCO 31853, as you wrongly display it.  It is: SC 031853, a six digit number.  A charity concerned with ‘communications’ should get the details correct, because anyone trying to search on the OSC www site will encounter errors trying a five digit number.

Along with Mr & Mrs A I look forward to receiving your further comments and an email copy of the established UCI complaints procedure & policy, confirming when this was first written and published.  As also previously requested please ensure any correspondence is copied to me by email, as we may well not be able to access our post and may not see letters like the attached sent by mail.  Also email is quicker and more reliable.   Many thanks once again.  Mr E. 

It is understood a later addendum requested a reply to the message sent 23 April 2010, including the outstanding email of 21 Dec 2009, posted on that date earlier on this site.  For some inexplicable reason, since UCI is a charity, the Trustees appear reluctant to reply to reasonable requests and questions, including listing those Trustees by name, which is required of all charities. 

That addendum PS said:  

Dear Ms Mungall.  Further to my reply sent today at 15:04 I intended to attach this PS asking you to reply to the requests made in the message written jointly with Mr & Mrs A and sent to you personally on 23/4 at 11:42.  To avoid any doubt we attach a further copy.  To date you have not acknowledged this message, let alone replied to answer any of the questions or implement any of the simple requested actions.  Please will you do so, or ensure as Chair that someone within UCI does so, forthwith.  To avoid any doubt and for your convenience, a further copy is attached    Please ensure any reply is copied by email, without fail.   This of course includes the requested reply to the email explicitly sent to the Trustees on 21 Dec 2009, then being addressed and delivered to five recipients at UCI viz:  ‘carolynlittle@userandcarer.co.uk’; ‘morvencampbell@userandcarer.co.uk’; ‘lina@userandcarer.co.uk’; ‘userandcarer1@aol.com’; ‘johnrobertson@userandcarer.co.uk’ . 

Please can you explain why this email was not replied to, yet a spurious and misleading message, perhaps referring to this email, was posted on the UCI www site and only updated 23 April?   We look forward to a comprehensive reply from UCI shortly.   Many thanks once again.  Named joint and several Complainants.